Frequently Asked Questions

Joybox creates fun gift boxes designed especially for kids. Each box is packed with surprises that make gifting easy, exciting, and memorable.

Yes! We ship New Zealand–wide.
At this time, we do not ship overseas.

Shipping is calculated at checkout based on your location.
Most orders ship for under $10 NZD.

Orders typically arrive within 3 days.
All parcels are delivered directly to your letterbox by NZ Post for maximum convenience.

Absolutely! We’re happy to discuss creating a custom Joybox for your child or special occasion.
Please reach out via our contact form or email us at info@joybox.co.nz.

No, we never include pricing or receipts inside a Joybox, so they’re ready to give as gifts straight away

Yes! Just enter their delivery address at checkout.
You can also add a personal message to make it extra special.

Some items Occasionally we run low on giftbox items. If something in your order is unavailable, we’ll get in touch with you right away and offer replacement items of equal value or a full refund, whichever you prefer. Our goal is to make sure your Joybox is still just as fun and exciting as you expect!

Most items will be the same as shown, but sometimes the variety may differ. EG, a Hot Wheels car might be orange in the photo but green when delivered. These items are still the same product, just a different style or colour.
You’ll normally find this noted it in the product description so there are no surprises.